About me - (Professional Profile/Resumé)
Maher Azem, M.Eng, CCNP, CCDP, MCSA
E-mail: mahhoor@gmail.com
OBJECTIVE
Seeking a Network Engineer position where I can apply my technical background and expertise and contribute to the company’s success and growth
HIGHLIGHTS OF SKILLS
• In-depth knowledge about TCP/IP Networking and Protocols
• Expert in network equipments configuration as well in Network Design and Security
• Experience in installation and configuration of various Network services on Microsoft Windows and Linux Operating Systems Environments
• Problem-solving and Troubleshooting abilities along with strong organizational and communication skills
• Strong documentation and reporting skills as well as high performance in projects
• Trilingual in English, French, Arabic plus oral communication skills in Spanish
TECHNICAL SKILLS SUMMARY
• Operating Systems: Cisco IOS, Linux, UNIX, Microsoft Windows
• Cisco Routers & Switches: Routers (800, 1800, 3800, 7200, & 7500 Series), Switches (2960, 3560, 4500, & 6500 Series)
• Cisco Network Security: Cisco PIX (501, 515, 525) and ASA 5500 Series
• Cisco Load-Balancers: LocalDirector (415 & 416), Cisco Content Switches (CSS 11500 Series)
• BIG-IP: Local Traffic Manager and Global Traffic Manager
• VOIP: Cisco Call Manager Software, Cisco IP Phone
• Wireless: Cisco Aironet 1200 series
• Network Protocols and Technologies: TCP/IP, VPN, IPSec, GRE, SSL, UDP, RIP, OSPF, IGRP, EIGRP, BGP, MPLS, HSRP, QoS, Ethernet, Frame Relay, ATM, VLANs, DNS, LDAP, DHCP, HTTP, FTP, SNMP, SMTP, SIP, H.323, Wi-Fi (802.11) , NFS, SAN
• Applications: SSH clients, Cisco VPN client, Ethereal (Wireshark) and various Network Monitors, What’s Up Gold, MRTG, OPNET Simulator, Citrix, VMware, Apache Web Server, IIS, Microsoft Networking and Administrative Tools, Microsoft Exchange and Outlook, Microsoft Active Directory, MS Office, HP OVSD, Anti-Virus applications, DRA, FrontPage, Blackbery Desktop Manager
• Programming Languages: Java, C & C++, SQL, HTML, JavaScript, and PHP
WORK EXPERIENCE
Primus Canada, Toronto, ON, Network Administrator May 2008 – Current
• Implementing, maintaining, and repairing customers’ networks including firewalls, load-balancers, VPN connections, WANs, switches and routers
• Performing and documenting various network equipment hardware/firmware upgrades, patch management on top on configuration backups and routine maintenance of managed network devices
• designing managed networks for the customers utilizing various network devices and technologies
• Configuring new Cisco firewalls, load-balancers, switches and routers
• Evaluating, demonstrating and documenting new products as well as providing training to team members and other teams to support these devices
• Pro-actively troubleshooting and resolving problems and improper functioning of the customers’ networks providing efficient and timely solution
• Defining and implementing network improvements, moves, additions and changes as required
• Resolving customer network outages as well as recommending and performing remedial actions to eliminate similar future troubles
Rogers, Brampton, ON, IT Support Analyst January 2007 – April 2008
• Provided technical support to Rogers’ employees and contractors by answering incoming phone calls and emails in English and French
• Supported various Rogers standard applications as well as MS Office and Outlook
• Assisted users in troubleshooting Blackberry and various wireless handheld devices including activation of BES/BIS accounts, device functionality and messaging problems
• Unlocked users’ accounts and resetting passwords for accessing the Local Area Network and many applications in addition to assigning group membership to users
• Installed and configured all authorized applications as well as performing administrative tasks on users’ workstations
• Troubleshot VPN connections, email-related issues, network & servers availability and login problems
• Assisted users in troubleshooting Blackberry devices including activation of BES accounts, device functionality and messaging problems
Cybernet, Markham, ON, System Administrator Oct 2006 – Jan 2007
• Troubleshot and provided technical support for DSL and dial-up Internet connections as well as Email for the company’s customers in English and French
• activated websites on different server platforms in addition to web programming and administration
• Configured and troubleshot various network services including RADIUS, DNS, DHCP, SMTP,…
• Configured different kinds of modems and routers used for connecting customers to the Internet
• Used many tools for network and traffic monitoring and conducted research on enhancing network performance and throughput
• Installed new (Linux and Windows) web servers including various applications and packages dedicated for web hosting, administration, monitoring, and logging
EDUCATION AND CERTIFICATES
• Cisco Certified Network Professional (CCNP) Aug 2008
• Cisco Certified Design Professional (CCDP) Sep 2007
• Masters of Engineering in Computer Networks Sep 2005 – Aug 2006
Ryerson University, Toronto, ON
• Cisco Certified Network Associate (CCNA) March 2005
• Microsoft Certified Systems Administrator (MCSA 2003) September 2006
• B.A in Information Technology Sep 2000 – July 2005
Faculty of Information Technology, Damascus University
References Available upon request